"Holding chopsticks correctly was necessary if Ghosn hoped to make a good impression on Japanese subordinates and colleagues. The lesson reminded Ghosn of the importance of the tiniest facets of managing a company. You can not ignore them, just as you cannot ignore the proper way of holding chopsticks."
Garr Reynolds condenses key presentation points down to four items: 1. Show more passion. 2. End cookie-cutter design. 3. End confusion. 4. Think benefits not technology.
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